KRISHNA KANTH KONDAPAKA. Implementing AI-Driven Chatbots for Customer Service in Financial Institutions: Performance and User Experience. Hong Kong Journal of AI and Medicine, Sheung Wan, H.K., v. 3, n. 1, p. 363–402, 2023. Disponível em: https://hongkongscipub.com/index.php/hkjaim/article/view/49.. Acesso em: 18 jan. 2025.