Vol. 3 No. 2 (2023): Hong Kong Journal of AI and Medicine
Articles

Revolutionizing Healthcare Operations with Intelligent Automation: Exploring the Role and Applications of RPA in Insurance Services

Ramswaroop Reddy Yellu
Independent Research, University of Texas, USA
Cover

Published 22-12-2023

Keywords

  • Intelligent Automation,
  • Robotic Process Automation,
  • Healthcare Operations,
  • Insurance Services,
  • Claims Processing,
  • Policy Management,
  • Customer Service
  • ...More
    Less

How to Cite

[1]
R. Reddy Yellu, “Revolutionizing Healthcare Operations with Intelligent Automation: Exploring the Role and Applications of RPA in Insurance Services”, Hong Kong J. of AI and Med., vol. 3, no. 2, pp. 1–15, Dec. 2023, Accessed: Dec. 11, 2024. [Online]. Available: https://hongkongscipub.com/index.php/hkjaim/article/view/14

Abstract

This research paper delves into the revolutionary impact of intelligent automation, specifically robotic process automation (RPA), within the realm of healthcare operations, with a focus on its applications in insurance services. Through an extensive analysis, the paper elucidates how RPA is transforming various facets of insurance processes, including claims processing, policy management, and customer service. By enhancing efficiency, accuracy, and customer satisfaction, RPA emerges as a pivotal tool in modernizing healthcare operations. The paper explores key case studies and industry examples to illustrate the efficacy of RPA in optimizing insurance services. Through a comprehensive review of existing literature and empirical evidence, this paper provides valuable insights into the role and potential of RPA in revolutionizing healthcare operations.

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